Privacy policy

The operator and his contact information

The operator of the processing of personal data is SIA StepAhead.

For questions related to the processing of personal data and privacy policy, you can contact us:

Scope of the document

Personal data is information that identifies you:

  • First name Last name
  • phone number
  • email address

We may also collect the following information:

  • place of work
  • revenue, account information
  • services received or planned to be received
  • telephone and electronic communication information
  • other information

A privacy policy is applied to ensure confidentiality and protection of personal data regarding:

  • individuals - clients, guests and other recipients of services (including potential, former and existing), as well as third parties who, in connection with the provision of services to an individual (client, user) receive or transmit any information to SIA StepAhead (including contact persons, payers, etc.);
  • visitors to the homepage on the Internet, which is supported by SIA StepAhead (hereinafter - the Clients).

For business planning and analytics:

  • statistics and business analysis;
  • planning and accounting;
  • performance measuring;
  • data quality assurance;
  • market and public opinion research;
  • reports preparation;
  • in the framework of risk management activities.

SIA StepAhead cares about the confidentiality and protection of personal data of customers, respects the right of customers to legally process them in accordance with applicable legal acts - the laws of the Republic of Latvia and subordinate legal acts, Regulation of the European Parliament and the Council of Europe No. 2016/679 of April 27, 2016 on the protection of individuals in relation to the processing of personal data and the free circulation of such data (hereinafter - the Regula), and other applicable legal acts in the field of confidentiality and data processing.

The privacy policy refers to the processing of data regardless of the form and / or environment the Client provides personal data (on the SIA StepAhead homepage on the Internet, in paper format or electronically) and in which enterprise systems or in paper form it is processed.

Purpose of processing personal data

SIA StepAhead processes personal data for the following purposes:

To provide the following services:

  • customer identification;
  • provision / maintenance of the service;
  • improving existing and developing new services;
  • advertising and distribution of services, or for commercial purposes;
  • client service;
  • consideration and processing of complaints / claims;
  • customer retention, increased loyalty, satisfaction changes;
  • billing administration;
  • return and collection of debts;
  • maintaining and improving the operation of home pages.

For business planning and analytics:

  • statistics and business analysis;
  • planning and accounting;
  • performance measurement;
  • data quality assurance;
  • market research and public opinion;
  • preparation of reports;
  • conducting customer surveys;
  • risk management in the framework of active actions;
  • providing information to public administration institutions and subjects of operational actions in cases and amounts established by external regulatory acts.

For other specific purposes, about which the client is informed at the moment when he transfers the relevant data to SIA StepAhead.

Legal basis for the processing of personal data

SIA StepAhead processes the personal data of the Client, based on the following legal grounds:

  • to conclude and fulfill a contract;
  • for the implementation of regulations;
  • with the consent of the Client - with the consent of the data subject;
  • in legitimate interests - in order to realize the legitimate (legitimate) interests of SIA StepAhead arising from existing mutual obligations between SIA StepAhead and the Client or the law.

The legal (legitimate) interests of SIA StepAhead are:

  • commercial activities;
  • verification of customer identity before concluding a contract;
  • enforcement of contractual obligations;
  • prevention of unreasonable financial risks for their business activities;
  • saving the application and the Client’s application for the provision of services, other applications and applications, notes to them, including expressed orally, by phone, by email, on the home page, etc .;
  • analysis of activities to improve the SIA StepAhead homepage;
  • taking actions to retain Customers;
  • database segmentation in order to provide more efficient services;
  • design and development of services;
  • advertising your services with commercial ads;
  • informing on the progress of the implementation of the contract and on events essential for the performance of the contract;
  • conducting customer surveys about services and their experience in using them;
  • fraud prevention;
  • providing corporate governance, accounting and analytics of finance and business;
  • efficiency of service provision;
  • ensuring efficient enterprise management processes;
  • ensuring the effectiveness of the provision of services;
  • providing and improving the quality of services;
  • payment administration;
  • administration of non-paid payments;
  • appeal to public administration institutions and operational actions and to the court to protect their legal interests;
  • informing the public about their work;
  • processing of personal data.

Processing personal data

SIA StepAhead processes Customer data using the capabilities of modern technologies, taking into account existing confidentiality risks and organizational, financial and technical resources reasonably available to SIA StepAhead.

Categories of personal data recipients

SIA StepAhead does not disclose to third parties the personal data of the client or other information obtained during the provision of services and during the term of the contract, with the exception of:

  • if the data should be transferred to the relevant third party within the framework of the concluded contract in order to carry out any action necessary for the performance of the contract or a function delegated by law (for example, in the framework of bank settlements);
  • according to the clear and unambiguous consent of the Client;
  • persons stipulated by external regulatory enactments at their reasonable request, in the manner and amount established by external regulatory enactments;
  • in cases established by external regulatory enactments, as well as to protect the legitimate interests of SIA StepAhead, for example, when applying to a court or other government agencies against a person who has affected these legitimate interests of SIA StepAhead.

Personal data storage agreement

SIA StepAhead stores and processes personal data of a client, as long as at least one of the following criteria exists:

  • while the contract concluded with the Client is valid;
  • while, in accordance with the procedure established by external regulatory acts, SIA StepAhead or the Customer can exercise their legitimate interests (for example, file complaints or file lawsuits or conduct legal proceedings);
  • while one of the parties has a legal obligation to store data;
  • while the Client’s consent to the processing of relevant personal data is valid, unless there is another legal basis for the processing of data.

When the above circumstances end, the customer’s personal data is canceled.

Customer Relations

SIA StepAhead communicates with the Client using the contact information provided by the Client (phone number, e-mail address, postal address).

SIA StepAhead communicates with the Client on the basis of a contract (for example, agreeing on the time to complete work, information about accounts, about changes in services, etc.).

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